Polity & Governance National e-Governance Service Delivery Assessment (NeSDA) Portal Context: The Department of Administrative Reforms & Public Grievances (DAPRG) has launched the third edition of the NeSDA framework. It has earlier released two editions of NeSDA study in 2019 and 2021. About National e-Governance Service Delivery Assessment (NeSDA) Framework: Objective: To measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective. NeSDA framework has been based on the Online Service Index (OSI) of UN eGovernment Survey. It has been customized for the Indian federal structure and the e-Governance landscape of the sates and Union Territories (UTs). DARPG undertakes NeSDA study biennially. The study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery. Benefits: NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country. Post Views: 172