National e-Governance Service Delivery Assessment (NeSDA) Portal

Context:  The Department of Administrative Reforms & Public Grievances (DAPRG) has launched the third edition of the NeSDA framework.
  • It has earlier released two editions of NeSDA study in 2019 and 2021.
About National e-Governance Service Delivery Assessment (NeSDA) Framework:
  • Objective: To measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
  • NeSDA framework has been based on the Online Service Index (OSI) of UN eGovernment Survey.
    • It has been customized for the Indian federal structure and the e-Governance landscape of the sates and Union Territories (UTs).
  • DARPG undertakes NeSDA study biennially. 
  • The study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
  • Benefits: NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country.

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